At CALACS La Vigie, we are committed to providing you with quality service. Additionally, we operate under Act to assist persons who are victims of criminal offences and to facilitate their recovery (LAPVIC), which aims to help individuals who are victims of crime and promote their recovery.
We have a service charter that informs you of our commitments and includes a complaint mechanism.
You can consult the documentation on this topic below:
Service Charter for VictimsComplaint Form
Reminder
The organization commits to handling your complaint within 15 business days upon receiving it.
You can submit your form online, by postal mail, by email, by fax, or in person.
Attention to:
Isabelle Corbeil
P.O. Box 22
Valleyfield (Quebec)
J6S 4V5
Phone: 450 371-4222
Email: directricegenerale@calacslavigie.org
Complaint Form
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