Service statement

At CALACS La Vigie, we are committed to providing you with quality service. Additionally, we operate under Act to assist persons who are victims of criminal offences and to facilitate their recovery (LAPVIC), which aims to help individuals who are victims of crime and promote their recovery.

We have a service charter that informs you of our commitments and includes a complaint mechanism.

You can consult the documentation on this topic below:

Service Charter for Victims Complaint Form

Reminder

The organization commits to handling your complaint within 15 business days upon receiving it.

You can submit your form online, by postal mail, by email, by fax, or in person.

Attention to:

Isabelle Corbeil
P.O. Box 22
Valleyfield (Quebec)
J6S 4V5

Phone: 450 371-4222
Email: directricegenerale@calacslavigie.org

Complaint Form

"*" indicates required fields

01- Identification of the complainant

First name*

Last name*

Address*

City*

Postal code*

Home phone*

Cell phone

Email*

02- Identification of the parent (if applicable)

First name

Last name

Address

City

Postal code

Home phone

Cell phone

03- Identification of the individual or service targeted by your complaint

Employee's Name (if applicable)

Position

Which services did you receive?*

04- Description of the situation

Clearly summarize the situation*

What are your expectations following this complaint?*

*The information collected in this form will remain confidential

Comments

This field is for validation purposes and should be left unchanged.

P.O. Box 22
Valleyfield (Québec)
J6S 4V5

Opening Hours
Monday to Friday from 8 am to 4 pm.

450 371-4222
info@calacslavigie.org